This policy covers the registration fee for the mentorship programme, paid by mobile money.
When we refund in full
- You were charged twice for the same registration.
- Your payment went through but your registration could not be completed.
- We cancel your cohort before it starts and cannot offer you a place in another.
When we do not refund
Once your cohort has held its first session, the registration fee is not refunded.
How to ask
Contact us within 14 days of paying, at info@dukahuru.co.tz or +255 769 598 404, with the number you paid from. Approved refunds are sent to that mobile money number within 7 working days.